Frequently asked questions

Online Paid Route

Yes, you can enter as many times as you wish into the same Competition, up to the maximum stated on the Competition Page.

If you exceed the limit of entries allowed per person, you will receive a notification that you cannot enter any more into the same competition.

Free Entry Route

Each free entry must, in addition, be submitted and posted to the Promoter separately. Bulk entries will not be accepted as multiple entries and, if a bulk entry is received, it will be counted as one single entry. Incomplete or illegible entries will be disqualified.

(For full details, see the T&Cs, Schedule 1.)

You can find details on how to enter for free in our T&Cs, Schedule 1.

We reserve the right to require entrants and winners to prove their age, identity and place of residence. See the Privacy Policy and the T&C’s.

When the competition closes, it will appear on the closed competitions page. You will be able to see a list of all the entries. Please follow us on social media and make sure to have your notifications on. The draw will be live and employ the Google Random Number Generator (or similar). The winner will usually be called up during the live draw.

(For full details, see the T&Cs.)

After the winner is announced, we will get in touch to arrange a suitable time and date for delivery of the Prize. If the winner is local, we may hand-deliver the prize.

(For full details, see the T&Cs.)

No, but all draws are carried out either on our social livestreams or they will be drawn randomly and automatically.

(For full details, see the T&Cs.)

We have all the contestants’ contact information so, if we cannot get hold of them on the live draw, we will certainly get in touch with them afterwards.

(For full details, see the T&Cs.)

In the event that less than 100% of the available raffle Entry Numbers have been chosen or allocated (whether online or via the free entry route) by the time and date stated on the Raffle Page the draw will continue as planned and winner selected.

However, when clearly marked as a condition of an individual raffle (on the raffle page) We reserve the right to:-
(a) extend the Closing Date not more than four times, each extension not to exceed the original raffle period, and not to be beyond the longstop closing date mentioned on the Raffle Page.

(For full details, see the T&Cs.)

Accepted payment methods are listed on the checkout page.

(For full details, see the T&Cs.)

Go to your account dashboard by clicking on My Account, then on Payment Methods. There you can remove any saved cards.

(For full details, see the T&Cs.)

Send us an email to aurorabikecomps.co.uk with the subject ‘CLOSE MY ACCOUNT’ from the email you registered for your account.

(For full details, see the T&Cs.)

No, the iOS app store does not sponsor, run, or endorse this app. Apple is not involved in any way with the contest or sweepstakes.